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Job Description
We are looking for a CX Automation Manager to lead our Rider & Merchant Automation initiatives within the broader CX strategy. This individual will define and execute automation strategies that improve operational efficiency, reduce manual dependencies, and enhance the service experiences for our riders and merchants.
Skills Required
- Automation Strategy
- Customer Experience
- Data Analysis
- Process Reengineering
- Project Management
Qualifications Required
- 7+ years of experience in customer experience, operations, or strategy
- Proven success in improving operational KPIs through automation
Tags
Sno no
Software development
automation
customer_experience
cx_automation_manager
process_integration
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